Earning Your Trust
Trust Is Built One Home At A Time
We Take Our Relationship With You Seriously, And It Shows
Trust is hard to find. Unfortunately, that can be especially true in the exterior home remodeling industry. If you’re looking for a window replacement or to have a new gutter system installed in East Central Indiana, you will be searching for a company you can trust.
But who can you trust?
You trust a contractor, like Clemens Home Solutions, that works diligently to build trust throughout their community.
At Clemens, we offer a reliable exterior home remodeling company. It all starts with how we treat you and your home and is amplified by the incredible results we deliver.
More Exciting Exterior Home Remodeling Stories
The Way We Leave Is Just As Important As How We Arrive
The way a contractor leaves a home is exceedingly important.
When a home remodeling company arrives to work on your home, they want to make a good impression. They want to get things started on the right foot. In addition, most companies realize that, especially early on, homeowners may be watching them work.
This is why hiring an exterior remodeler with integrity is vital.
At Clemens, we strive to be professional from the moment we pull into your driveway until the time we back out of it. We don’t just want to provide you with an incredible siding replacement but ensure that when we leave your home, it’s better than when we arrived.
We prioritize cleanup for that exact reason. We REFUSE to leave your home a mess with trash and debris everywhere. It’s unsafe, and it’s wrong.
It may sound simple, but homeowners really want a company that cleans up after themselves – and we do.
Net Promoter Score
Within the home remodeling industry, there’s a Net Promoter Score. It’s a customer feedback system that rates how well a company is doing in its interactions with customers.
We take great pride in having a high score using this metric and strive to improve daily. For example, a good Net Promoter cleanup score is around 60%.
We’re at 98%.
And we’re pushing to improve.
Resolving Complaints The Right Way
We take resolving customer issues or complaints seriously. We don’t kick the can down the road or point fingers. We solve problems.
If something is wrong, we aim to correct the issue – especially if it’s our fault. But we don’t want to leave you hanging even if it’s not.
If something like a material defect happens, we will work with you to resolve the problem. We’ll work to get the parts or materials from the manufacturer. Advocating on behalf of our customers when necessary is part of a responsibility we take on.
Delivering Excellent Results Through Professionalism And Teamwork
Many homeowners watch crews work. And that’s no different with us. However, many homeowners have noticed the quality of our workmanship and the quality of our team members’ on-site interactions.
It’s about professionalism and the treatment of others. We’re not swearing at each other or throwing tools around. If there’s an issue, our guys will work together to resolve it.
In addition, how our crews interact with homeowners also stands out. Some of our crews, like window and door installers, spend time inside the home. They’re right there with the homeowners and in communication with them throughout the installation.
We see and hear in our reviews how much value is placed on our crew’s behavior and attitude.
It doesn’t go unnoticed.
What Customer Recommendations Mean To Us
We don’t take recommendations for granted.
We know what that means.
You’re vouching for us if you refer us to your friends or family. You’re telling them that we’re going to treat them well. And at Clemens, family means a lot to us. And that’s exactly how we’re going to treat you. A referral is the highest form of trust that a homeowner can give us, and we take it seriously.
Building trust within a community takes time and effort, as does being the company we say we are. And we strive every day to earn our reputation.
So, if you need an exterior home remodeling contractor in East Central Indiana and want one you can trust, contact Clemens Home Solutions to schedule a consultation.
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100% Worry-Proof Remodeling…
Period.
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Customer Reviews
Clemens Home Solutions did an amazing job on our Gutters this evening. Luis and his team were extremely fast, Knowledgeable, and very polite with their profession. It was a very cold day this evening and his team did fantastic with the elements. I would gladly refer anyone to Clemens Home Solutions for their next home improvement project.
Clemens was absolutely perfect to work with. I received phone calls with updates on the project weekly which actually got completed earlier than expected. The finished job was fantastic, the work was excellent and the new door is of great quality.
I've known I needed to replace large windows in my living room for years. Clemens Home Solutions made that happen and I am so happy with how everything looks and feels! Everyone on the team from sales to installation made me feel like a valued customer. I highly recommend Clemens Home Solutions!
I am very happy with my new gutters. No more leaking at the corners where my old gutters met. i probably got in the way of Luis and his team with all my questions and curiosity of how the gutters were made on sight but both of them were very helpful and friendly and didn't seem to mind me interrupting their work. I've never had a company stay in touch with me before the project was started like they did. I highly recommend them!!
Overall 5 star experience. Our project had some challenges and we had to change plans a few times and someone from Clemens was always in contact with us. The work was completed in a day and they communicated with us during the project. They cleaned up, were super nice, and the windows look wonderful!
Clemens did a great job of replacing my gutters. Eric Logan was a great sales person, no high pressure, just information. Luis and his team did the replacement and were quick and very good! Luis made sure he followed up with me and that I was happy. I asked for a longer down spout on my front porch and Luis came and replaced it right away!! Thank you. They were great to work with.
Extremely happy with the service and communication! Had all new windows and a front door installed . The crew was super friendly , and explained things as they installed . They didn’t mind me being in their way! They were all very professional, and did a great job cleaning up afterwards!
I recently had my gutters, soffit and fascia done by Clemens. Austin and his crew was amazing . They were professional and kept me updated during the process and their follow-up after the project was even more appreciated. I recommend this great company to anyone.
Clemens did a great job. They are very honest and kept us well informed on the progress of the windows. The installers were very delightful and did a great job installing the windows. They kept the work area very clean and were respectful of our house. I would highly recommend Clemens to anyone looking to replace windows!
Our Location
Mon – Thu: 9:00 AM - 5:00 PM
Fri: 9AM-4PM
Sat - Sun: Closed