Does Transparency Build Trust?

We Go The Extra Mile To Ensure You Know Where You Stand Every Step Of The Way

Transparency Is How We Build Trust With Our Clients

Have you ever been told that you “over-communicate?”

Well, we have.

But that’s just how we operate at Clemens Home Solutions. And it’s part of what makes our customer service so exceptional.

We take steps to ensure transparency throughout your home remodeling project. We want you to always know what’s going on, always feel you can raise any questions or concerns, and always feel ownership of your remodel.

Setting An Agenda

Setting expectations is crucial to success, not only in many aspects of life but especially in the home remodeling industry. And we believe that starts the very first time we speak with you on the phone.

Our contact with you begins with defining clear expectations of what you can expect. This includes how your initial visit will go, everything we’ll discuss, our inspection, quotes, schedules, and everything in between.

We lay out our process step by step up front so there aren’t any surprises and so that you’ll always know what’s coming.

We also give homeowners an opportunity to learn about who we are – not just our process but how and why we do what we do. How we operate, how we function, and who we are.

We openly welcome you to get to know us. We even give tours of our facility, including our training center, where our remodeling experts hone their craft.

Discovery

During our initial meeting, we explore the areas of your home you’re looking to remodel.

Whether you’re looking for a roof replacement, new windows, or an overhaul to your gutter system, we dive into the details.

If you’re looking for a window replacement, we’ll look to find out how your current windows are performing.

What are the current issues that you’re having, and how can we address them?

Or maybe you just don’t like the way they look, and you just want something different.

We’ll then take measurements, determine sizes and other details, and begin discussing the finer points of what you’re truly looking for. Colors, styles, and any other customization options are considered.

This is where we’ll collaborate on what’s going to be the best choices for your home.

Questions! Questions! Questions!

When planning any type of home remodel, homeowners are bound to have questions, some more than others.

And not just during your initial phone call but throughout the entire project, we will make ourselves available to answer any and all questions you have. We strive to create a level of comfort with you and your project where you are confident in every aspect of your home remodel.

A Variety Of Options

After discovery, we show you our selection – a variety of options for you to choose from. Known by many homeowners as the fun part, this is where you’ll pick styles, colors, materials, and more.

We even invite you to our showroom, where you can touch the materials and products. You’ll be able to see and get a true, real-world feel of what you’re considering having in your home.

The Next Steps

Before we finish our initial meeting, we’ll leave you with a next steps sheet.

Once you’ve decided to choose us for your home remodel and you’ve made a down payment, you’re not just waving goodbye to us until building materials start showing up on your front lawn.

You’ll have information on what to expect and what’s going on. It even shares what we’re doing behind the scenes to prepare for the production phase of your project.

Continuous Communication

We are very intentional in our communication. You’ll be contacted weekly with updates about the status of your project.

What’s happening with your project?

Is everything on schedule?

We ensure you know the answers to these questions BEFORE you need to ask.

Even if everything is on order or being manufactured, we’ll let you know. And even if that status doesn’t change next week, guess what? We’ll still reach out to keep you up-to-date.

It’s about creating a conversational opportunity for us to communicate. If you have any questions or concerns, we’re reaching out so you can voice them. It’s about striving to ensure you have a stress-free home remodel.

Peace of mind can be invaluable, and that’s what we want for you from project start through project completion.

Even at the end of the installation, your project manager will do a final check and then a final walkthrough with you. They’ll make sure you’re satisfied with everything before we call the project complete.

Everything we do is to create trust with our homeowners and give them confidence in their decision to choose us for all their home remodeling needs.

So, if you need home remodeling services in East Central Indiana and want a transparent contractor who will keep you involved every step of the way, contact Clemens Home Solutions to schedule a consultation.