We Over-Communicate

We NEVER Want You To Feel Left Out

So We Almost Over-Communicate

When hiring a remodeling company to upgrade your home in East Central Indiana, you’re likely expecting things like professionalism, good workmanship, and solid communication.

But what happens when you’re not receiving the communication you were expecting?

A lack of communication from your contractor could leave you with a lackluster home remodeling experience.

That’s why an exterior home remodeling contractor like us at Clemens Home Solutions is your best bet for meeting your expectations. Our open and honest practices ensure we offer exceptional exterior home remodeling services, as well as excellent customer service.

And that includes outstanding communication.

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We Realized Communication Was Sorely Lacking In the Remodeling Industry

Long ago, we noticed a need for more communication throughout the home remodeling industry. Homeowners in East Central Indiana didn’t feel they were being genuinely kept in the loop.

Customers hadn’t received proper updates on where they were in the process.

You’ll NEVER experience that with Clemens.

We take steps to increase our communication and keep you a part of the process.

Starting The Process Immediately

We know you’re busy, and we’re not about wasting time. As soon as you decide to move forward with Clemens as your exterior home remodeling contractor, we get the ball rolling.

We’ll immediately schedule an appointment with the measure tech to confirm all measurements.

Once all measurements are double-checked, our customer care representative will contact you every week until the job is scheduled. That includes from when materials are ordered until they arrive and even after they arrive while going through quality control.

With Clemens, you don’t have to worry about what’s happening after your project begins. You’re kept in the loop even if nothing’s changed. We ensure you know we’re thinking about you and that your project is a priority.

Scheduling And On-Site Communication

Once your project goes into scheduling, your project manager will communicate with you and set up your installation days. On which, your project manager and the job-site crew leader will be in contact with you.

Your project manager will check in to ensure everything is going according to plan. Your job-site crew leader will communicate with you about any developments or changes throughout the installation.

Any questions, concerns, or accommodations are all taken into account.

Do you want us to park somewhere specific?

Is there anything we need to move or be aware of?

We aim to provide a stress-free process, and communicating with you about what’s happening and coming up is crucial to our efforts.

We’re always courteous.

We’re always respectful.

And we’re always listening to what you want and need.

Upon Project Completion…

As the project nears completion, your project manager will inspect everything – from the work itself to the cleanup. Once you’ve given your seal of approval, we will call the job complete.

But we don’t stop there.

Our customer care representative will ask to visit your home to survey how well everything went with your remodel.

How was your estimate?

How happy were you with the workmanship?

Was the cleanup done effectively?

How was our communication?

We want to know everything. It’s how we will improve our service for our community going forward. Of course, we thank you for your time and leave you with a little parting gift to show our appreciation.

Communication is critical to our success at Clemens. We emphasize it because it leads to better home remodeling results.

So, when you need an exterior home remodeling contractor in East Central Indiana and want a company that will never leave you in the dark, contact Clemens Home Solutions to schedule an appointment.