A Front-Entry Door Nightmare – And How We Helped

Susan Needed Help With Her Entry Doors In East
Central Indiana, So She Called Clemens

At Clemens Home Solutions, We Are Always
Focused On Our Customers Over Our Profit

The exterior home remodeling industry in East Central Indiana isn’t likely at the top of your list for being generous with their time, resources, and energy.

But Susan’s experience with Clemens Home Solutions proved otherwise.

She initially thought she could solve her entry door problem by replacing one door, but she soon realized it wouldn’t be that easy.

However, she’d chosen Clemens, which meant she’d hired a company that cared about what happened with Susan and her home. And after some problem-solving, Susan’s uncooperative front entry doors were in better shape.

Through our diligence, experience, and a commitment to our customers, Clemens Home Solutions offers exceptional exterior home remodeling services throughout East Central Indiana. In addition to our dependable door replacements, our customer service truly shines.

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It Began As A Simple Screen Door Replacement

When Susan contacted Clemens, she wanted a screen door replacement. So we went out and met with her. After inspecting her entry doors and giving her a quote, she chose us to replace her exterior front entry screen door.

But not her interior front entry door.

The interior door wasn’t in great shape, but Susan wanted only the screen door replaced, so that’s exactly what we did.

An East Central Indiana Homeowner In Need Of Help

The airflow between your entry doors is crucial to how they function and work together to protect your home.

Susan thought replacing the screen door would fix the issue of cold air coming into her home.

And, well, it did.

But it also created a new problem for her.

The new screen door did stop cold air from entering her home, but since her fiberglass entry door was in such rough shape, it allowed warm air to escape. It wasn’t sealed properly, causing a frosting problem between the two doors.

Moisture was building up and creating condensation on the inside of each door.

Susan wasn’t happy. She’d just bought a new screen door, and she had frost on the handle of the inside of her brand-new door.

She called us, wondering what was happening and why.

We Could Have Walked Away –
But That’s Not Who We Are

Many companies would have cut Susan off at this point. They would have explained to her that the issue she was having was caused by her older interior fiberglass door, which she had not replaced.

They would have told her it wasn’t their problem.

But, at Clemens Home Solutions, we just don’t think that way. Our core values aren’t there just to sound nice – they’re who we are.

So, we told Susan we’d return to her home and see how we could minimize that effect.

Solutions-Oriented Exterior Home Remodeling
For East Central Indiana Homeowners

Our specialized door replacement crew returned to Susan’s home. They explained to her that the issue she was facing was caused by the interior door and offered measures to reduce the problem.

We didn’t charge Susan anything more and paid for the extra materials ourselves as our crew installed additional seals to help minimize the impact of the older door’s airflow problem.

In the end, we solved Susan’s frosting issue.

And while it cost us money, time, and effort, showing our neighbors that little extra care was worth it.

We’re a local company, and we take pride in serving our community. When we can lend a helping hand, we certainly try to.

It’s just who we are at Clemens.

So, if you need a door replacement or other exterior home remodeling service in East Central Indiana and want a trustworthy contractor that cares, contact Clemens Home Solutions to schedule a free quote.