Our “No Bargain Brand” Product Policy

Only The Best Products Available Find A Place On Our Worksites

All exterior home solutions contractors in the Muncie, Indiana area have to control their expenses. The top three areas they use to keep costs down are:

• Payroll
• Materials
• Product

They save their money to spend on massive marketing campaigns and use the sheer quantity of their projects to keep them afloat.

Of the three areas mentioned above, we use exactly none of them to reduce our costs. Most in the industry think we’re crazy even though we’re bigger than all of them. How do we do it? Well, it all comes down to integrity and faith.

The Hidden Truth

Here’s the dirty truth about exterior home solution products – it’s easier to make money selling bargain-basement products than selling the best products available. Those willing to sell any old brand to their customers are in it for the money and nothing else. They don’t care if any of it lasts, and their anemic warranties are evidence that they have no confidence in the products they sell.

And since they don’t care, they use the cheapest labor available (often temp crews) and give them the cheapest materials they can find to install the substandard products they sell. And so, they manage to complete the cost-control trifecta, and all they have to give up is their integrity.

At Clemens Home Solutions, that is not an acceptable trade and contrary to our core values.

Obsessed With Quality

Quantity might be nice from a profit standpoint, but eventually, that poor quality work will catch up with you, and you’ll have to market even harder to overcome the bad press. You then end up spending more to make less, and you have to cut other costs so deeply that you have trouble looking into a mirror.

Some companies use products of such low quality that their installers could be charged for littering.

What we do is the exact opposite of the average home contracting company. We pay our workers well above industry standards, always supervise subcontractors when we need to use them, never use temps, and never use anything but the best materials and products we can find.

We prefer to control our costs in ways that don’t affect the quality of our work. A big way we do this is by not buying into the whole “spend it all on marketing” concept.

If you make quality your number one goal, you’ll find that marketing just isn’t nearly as important as it used to be. In fact, nearly three-quarters of our work comes from referrals, and that doesn’t happen if you sell so-so products installed by disinterested workers.

So, yes, we hire the best, sell the best, and have the best installation procedures you’re likely to find anywhere in – well, anywhere.

So What Constitutes The Best?

There are many manufacturers out there, many of whom claim to be “The Best,” so how do we pick those who truly are the very best? Research and experience. We’ve been in this industry for a long time and have seen many manufacturers come and go, and we’ve taken note of why some stay on top and others simply disappear.

That’s why we don’t offer just any replacement windows, but exceptional windows manufactured right here in Indiana with performance that leaves all other manufacturers in the dust.

That’s why we don’t offer just any siding but instead offer thicker siding designed to stand up to the weather extremes so common to Muncie life, including insulated siding that will help make your home more energy-efficient.

That’s also why we went through several leaf guard products until we found the right one. Now, it’s the only one we’ll sell because it’s the only one that actually performs as advertised.

And – that’s why we make our own seamless gutters with the thickest materials we can get through our machines.

We leave “good enough” to the other guys.

Could we get by with cheaper products? Sure, but why would we? Our customers expect the best, and so do we.

No Fear Warranties

Because we use only the best people to install the best products around, we can offer what most companies would think are insane guarantees. For starters, we cover everything we do with a 15-Year Workmanship Warranty. If we made a mistake and it shows as a problem 14 years and 11 months down the road, we’ve got you covered.

Plus, we have what we call the Clemens Guarantee – If we can’t fix our mistake, we will refund every penny you paid us for your project. Period.

For most companies, those guarantees would keep their owners awake at night, but not us – we sleep like babies every single night.

Why?

Because we know the products are the best you can find and that our installers have been trained extensively in our exacting, no shortcuts process and, more importantly, are just as detail-oriented and quality-obsessed as we are.

It’s easy to offer outrageous warranties when you know that your work doesn’t fail. In fact, for the 15,000+ projects we’ve finished since 1998 (when the Clemens Guarantee went into effect), we’ve had to give that refund to ZERO customers. Goose egg. Nada.

If you need exterior work done on your Muncie, Indiana area home, and want the very best, contact us at Clemens Home Solutions for a free estimate.

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